Our Store Policies
No-Show and Cancellations:
When a no-show/late cancellation occurs, it creates a large block of time that impacts both our stylists and other guests. We understand that things happen; however, we would like you to respect our stylists’ time as much as we respect yours. We kindly ask that you give us a minimum 48 hour notice to cancel or reschedule your appointment. We require a deposit for all new clients. Your deposit will go toward your appointment costs. Should you cancel your appointment before the 48 hour window, your deposit will be refunded. Should you cancel inside the 48 hour window, you forfeit your deposit. The deposit amount required will be 40% of the service being booked. Depending on the service, the requested 48 hour minimum cancellation window may increase.
If you do not have a deposit for your appointment because you are a returned client and you cancel under 48 hours/no show, you will be required to put down a 40% deposit to be rescheduled. The cancelation policy will now be in effect.
Running Late:
We understand life is crazy and things happen. If you are running more than 10 minutes late (according to our clock), the appointment may have to be rescheduled. We will do what we can to get you in as soon as we can, but let us know as soon as possible if you are going to be late. The no-show and cancellation policy may apply.
Haircut and Color Adjustments:
We pride ourselves on the quality of our work and strive to ensure that every guest leaves 100% satisfied. If you find that you are unhappy with the end result of your service, we are more than happy to make any needed adjustment to your hair within one week of your most recent appointment. We do not offer refunds or complimentary services as a result of a change of mind.
Product Return:
For products purchased in the salon, if you are not satisfied you may exchange it within 7 days from the purchase date for an alternate product of equal or lesser value. Exceptions to this are purchased hair for extensions and any products that were a part of a bundle; these are non-returnable.
Salon Etiquette:
Florida State Board of Cosmetology only permits approved service animals inside salons. While we love pets, we cannot allow them inside our salon and we do not want them to be left in your vehicle. Please leave animals at home.
We love children. For your child’s safety, we strictly prohibit unsupervised children at Foil + Pin Parlour.
All guests must wait in designated waiting areas if they are not receiving a service per Florida law. This will ensure that all guests are afforded the most relaxing and enjoyable service possible. After all, your time here should be about you.